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Head of Customer Service

  • £40000 - £50000 per annum
  • London
  • qvvvqe_1609349419

Our client is an exciting food business looking for a HO Customer Service to lead a first class customer service function. You will be responsible for cultivating a customer centric culture, implementing systems, setting KPIs, hiring training and growing an exceptional customer experience team.

HO Customer Service responsibilities:

  • Owning and implementing the customer experience strategy for the UK.
  • Leading a first class and passionate customer service team.
  • Implementing innovative systems and processes, making business cases for new technology to streamline service
  • Create detailed customer journey maps based on key data, audiences and favoured outcomes
  • Devise and implement insightful customer experience feedback mechanisms
  • Promoting the customer perspective ensuring that it’s reflected throughout the service and customer journey.
  • Build metrics that contribute to data driven decision making
  • Promoting a customer centric culture

HO Customer Service requirements

  • Degree educated or equivalent
  • Experience heading up a customer service team, ideally built from an early stage.
  • Experience reporting into director level and able to influence senior stakeholders.
  • Experience engaging with customers through Social media and other new channels
  • Able to work in a high growth, fast paced and ever changing environment.

Lime Talent is a recruitment agency specialising in the consumer goods industry. To view a broader selection of our current vacancies go to www.limetalentgroup.com or call us on 0207 042 3800.

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The Lime Talent team always review and process job applications swiftly. However due to the high volume of CVs that we receive online, we regrettably are not always able to respond to every applicant individually. If you’ve not heard from us within 5 working days, unfortunately on this occasion your application has not been successful.

Lime Talent Ltd is acting as an Employment Agency in relation to this vacancy.

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