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Customer Service & Logistics Manager

  • London

Our client is a fast-growing challenger brand in North West London. We are looking for a Customer Service & Logistics Manager to manage a small team covering Operations, Order Processing, Customer Service & Logistics.

The Role

  • Proactively leading, overseeing and empowering the Office Admin, Sales Order Processing, Customer Service and Logistics team that has responsibility for all customer orders, deliveries and customer service worldwide!
  • Work cross-functionally across the business with the Production and Packing teams to ensure orders are fulfilled accurately and on-time, in-full.
  • Happy to ‘roll up your sleeves’ and “do” as well as “manage”.
  • Being the point of contact for escalating complaints and resolving them successfully
  • Overseeing the embedding of new processes to build a robust foundation for scaling up the business
  • Providing training to new arrivals, as well as training on new systems and processes
  • Promoting collaboration and team spirit in line with company values, beliefs, and behaviours

About you

  • Good natured with determination and absolute integrity
  • Operations/Supply Chain Management experience within Food Production is preferred
  • Positive and upbeat personality with great communication skills and ability to build rapport quickly.
  • Exceptional leader of people with the ability to strategically plan
  • Systematic organised approach with ability to multitask and handle a high volume of work
  • Ability to see the bigger picture as well as the finer details
  • IT literate with excellent Excel skills and experience of MRP/ERP software and ideally SAGE too
  • Passion and drive to bring effective change
  • Able to cope with high degrees of autonomy and responsibility
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