Customer Operations Controller

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• Hybrid, Ireland
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Customer Operations Controller
Dublin, County Dublin, Ireland (Hybrid)

Lime Talent are delighted to be working with a Global Leading FMCG Business on a new role, we are currently recruiting a Customer Operations Controller (12 Month FTC) to join their Dublin office (hybrid). In this role you will support the delivery of a new multi category route to market model for customers in Ireland. You will work in collaboration with other teams in the business e.g. Supply Chain, Sales etc. to develop new ways of working, manage relationships with customers and deliver operational efficiencies.

This is an opportunity to join a business who produce household name brands, they have great opportunities for progression and their culture is flexible & forward thinking, this role will be based out of their Dublin office but they operate a hybrid model so your office days are open to conversation. This role will be for an initial 12 Month Fixed term period however there is the possibility of extension.

Key Responsibilities:

• Establish ways of working with a new 3PL provider.
• Create and manage new customer relationships as ‘Route to market’ transitions occur, working in collaboration with sales team.
• You will be the key point for order queries, order performance and improvement opportunities.
• You will manage daily operations for customers, you will be responsible for order placement & processing, quota execution and returns management amongst other tasks.
• Monitor the performance of customers against targeted KPI’s
• Optimisation of order to delivery processes by identification of opportunities to minimise supply chain costs (within direct role scope).

Key Requirements:

Strong experience in relevant industry e.g. FMCG

Experienced in Supply Chain/Sales/Customer service

Excellent stakeholder management experience, experienced working cross functionally with other teams

Excellent Analytical, Excel and Power Point Skills

Experience working with SAP